Frequently Asked Questions
How do i edit/change my account?
Click Members Are’ in the menu at the top right of any page, and then choose Log In to sign in. (If already signed in this will read ‘Your Account’) From here you can change your password, add a profile picture and edit your account.
how do i change my plan?
Click on the Sign In/Your Account option in the menu at the top right of any page. In the pop up that appears, under Membership Plans on the left hand side, click Join a Plan, and select the plan you wish to join. You will then be asked for your payment details.
I’ve forgotten my password. How do I get another one?
Click on the Sign In/Your Account option under Members Area at the top right of any page of the website. Click the Forgotten Password? link to be sent a reset password.
How do i cancel my membership?
You can cancel your subscription from within your account. Simply log in here or click the Sign In/Your Account option under Members Area at the top right of any page. Your access to all membership pages will cease at the end of your billing period.
how do i gain access to an e course that i have already purchased?
If you have already purchased an e course which you cannot access, please email firstname.lastname@example.org to have access added to your account.
If your question has not been answered above, please email email@example.com